1. What you are buying
Everything Selection Skills sells is digital: live classes, recorded course videos, practice batches and downloadable material. Access is granted to your account as soon as payment succeeds — there is nothing to ship, and nothing to return.
That immediacy is why the refund terms below are narrower than they would be for a physical product.
2. Purchases are final
Course and subscription purchases are final. Once a payment has gone through, the purchase cannot be changed or cancelled, and it is not refunded.
Please read what a course includes, and its schedule, before you pay — the course page states both. Because access is granted the instant payment succeeds, there is no cooling-off period afterwards.
The two situations below are the exceptions, and neither is really a change of mind: one is us failing to deliver, the other is a payment that went wrong.
3. What this covers
To be explicit, we do not refund because:
- You changed your mind, or bought the wrong course
- You did not attend the live classes, or did not finish the recordings
- You no longer have time for the course
- Your account was closed or suspended for breaching our Terms — in particular for sharing or redistributing course content
Nothing here removes a right you have under Indian consumer law.
4. If we cancel
If we withdraw a course you have paid for, or cancel a live batch before it runs, and cannot offer you a comparable alternative, we refund the unused portion in full. You do not need to ask — we will contact you.
A single rescheduled class is not a cancellation. Where a class moves, we publish the new time in the app.
5. Failed and duplicate payments
Money taken, nothing unlocked. Occasionally a payment succeeds at the bank while the confirmation does not reach us. These usually resolve themselves within 30 minutes — pull to refresh in My Learning. If it has not unlocked after that, email us with the order ID and we will either grant access or return the money.
Charged twice. Duplicate payments for the same course are refunded in full, in every case. Send us both order IDs.
Payment failed but debited. Where a payment fails, the bank normally reverses the debit by itself within 5–7 working days. If it has not, contact us and we will chase it up.
6. How to raise one of these
For the cases in sections 4 and 5 — a course we withdrew, or a payment that went wrong — email dev@opsolve.in from the address or phone number on your account, with:
- The registered phone number on the account
- The course name and the order ID
- What went wrong
We acknowledge within 2 working days and decide within 7. If we approve, the refund is issued to the original payment method — we cannot send it anywhere else.
7. How long the money takes
Once approved, we release the refund within 3 working days. Your bank or card issuer then takes a further 5–10 working days to show it on your statement. That second stretch is outside our control.
8. What happens to your access
Access to the course ends the moment a refund is approved, along with any material downloaded through it. Refunding one course does not affect anything else you have bought.
Deleting your account is not a refund request, and does not trigger one. See the account deletion page for what that does.
9. Contact
GP Learning Pvt Ltd (CIN U85500DL2025PTC451648) · dev@opsolve.in · +91 6388974650